Make sure you have your User ID written down somewhere (it is listed in your profile) and have linked your game data to a Facebook or Google account.
To transfer your game data to your new device, just link the same Google or Facebook account you had linked to your previous device.
You will see a message saying that there is exisiting game data.
Proceed as instructed.
If you have trouble linking the account, contact Customer Support with your User ID and provide as much information about your account as possible.
If I transfer my account onto a different OS, will I keep the Gems in my Prizes?
When switching over to a different OS, the Gems in your Prizes will carry over.
Purchased Gems not appearing
I haven't received my purchased Gems.
In some cases it can take some time for purchases to be reflected in the game.
If you experience issues with Gem purchases, try restarting the app.
If issues persist after 1 or 2 days, please contact Customer Service.
Game error
The app crashes (freezes)./The game is stuck on the download screen.
Please make sure you use a strong internet connection when playing the game.
If that doesn't work, try restarting both the game and your phone device.
Please bear in mind that the game will also be unaccessible when undergoing scheduled maintenance.
You can find any notices regarding future maintenance in the News section.
The app will not start or is unstable.
There is a possibility that the corresponding phenomenon occurred due to the processing of the terminal.
Please try the following to improve the situation:
・Restart your device
・Close all apps and restart the game
・Clear the Cache
How to Clear the Cache:
・Tap Menu at the upper right of the title screen ⇒ Go to Clear Cache ⇒ Tap OK
*After the cache is cleared, data download will occur.
*It may take some time depending on your connection.
I can't log in. / I got error 904/905/906.
A strong internet connection is needed to play A3!.
When downloading additional data, errors may occur when A3! is accessed on a slow or unreliable internet connection. If this occurs, please confirm the speed and reliability of your internet connection.
In addition, please try the below methods to solve the issue.
How to play the game
Can I change my birth date after registering it?
Once you enter your birth date, it cannot be changed afterwards.
I want to reset my game data.
Please delete the game from your phone, and then download it again from the GooglePlay Store.
Your account will be reset entirely.
*Please remember that deleting the app from your device will delete all of your game data.
The Actor I got as a Prize is not appearing in my Actors List.
When you've reached the limit of Actors you can have in your Actor List, new Actors will be sent to your Prizes.
I haven't received my rewards.
All rewards will be sent to your Prizes after you complete each mission.
Items in my Prizes have disappeared.
You can have up to 500 uncollected items in your Inbox. Once you pass the limit, the oldest items will be deleted.
Furthermore, there are items which have expiration dates. Expired items are automatically deleted
I'm not getting game notifications.
Check your device's notification settings. Your device's notification settings take precedence over your game settings.
Can you clear app data using the clear cache option?
If you clear your cache, your app data will not disappear.
I didn't get my Daily, or Weekly Mission reward even though I cleared the Mission.
If you do not tap Accept on the Mission screen, you will not receive your reward.
If you have an uncollected reward, it will be sent to your Prizes after the period has ended. Make sure to collect it from there before its expiration date has passed or it will disappear.
My prize card doesn't appear in the Actors list.
When you've reached the limit of copies you can have of a certain card, new copies will be sent to your inbox.
Can I unlock Cross-Backstage stories even though I deleted one of the necessary cards?
Yes, you can. The game will consider the unlock condition as cleared even if you no longer have the necessary card.
I want to change my Support Actors.
Support actors are automatically selected and can't be changed.
I want to change my Guest Actor.
You can change the Guest Actor by tapping the guest actor icon displayed on the Guest Selection screen.
I can't select certain Actors.
You can't select the same Actor twice for the game.
The time shown in the game is different than my phone settings.
Time is displayed in Pacific Time within the game, regardless of what the settings of your phone is. If your phone is to be a different timezone, you may notice that the display is different.
The lines the characters on your home page say will also change depending on what time it is in Pacific Time.
I finished a Practice in the middle of an Actor’s High. What will happen to my remaining Actor’s High lessons?
When you clear a Practice in the middle of an Actor’s High, the remaining Actor’s High lessons will be carried over to your next Practice.
This will occur even if you choose a different type of Practice.
After an Actor’s High is activated, the Actor’s High lessons can be used in any type of Practice.
Tryouts
I can't play Start Dash Tryouts.
Start Dash Tryouts are only available to users during their first week in the game.
How can I check which Actors I got during Tryouts? / I can't see who I got in the Tryout result.
You can check past Tryouts results from the Tryouts History button from the upper right of the Tryout screen.
Video Offers
When is the number of times videos can be watched reset?
The number of times videos can be watched is reset every day at 12:00 AM Pacific Time.
I watched a video but didn't receive a reward.
Rewards are not given out if videos are stopped in the middle or not fully watched properly. We recommend that players watch videos while using a strong and stable internet connection. The available watch times of a video is not reduced if a video is not watched to completion.
I accidentally exited the game while watching a video. Is it not possible to watch the video again?
If the video is not watched to completion, the available watch times is not reduced. Please try the video again.
If I don't watch a video, what happens to the number of times I can watch a video for the next day?
The number of video offers available for a given day is set at a fixed amount. Unfinished video offers are not carried over to subsequent days.
What happens to video watch times if the date changes while I am watching a video?
Videos are counted for the day in which viewing ends.
I closed the window on my Home Page with the video offer. Is it not possible to view it anymore?
As long as you have not completed the video, you can display the window again by exiting and re-opening the game.
I can't tap the LP/SP watch videos button.
If your LP/SP is already full, videos to recover LP/SP cannot be viewed. Please consume LP/SP first before trying again.
When is LP/SP recovered from watching videos?
LP/SP is recovered after a video is finished.
I heard that there are Missions where you can watch videos, but I can only see the Newbie Missions.
Players must clear the Newbie Missions in order to view Missions with videos. Please try again after clearing the Newbie Missions.
I can't use my remaining video offers to unlock the Event Story.
Only Episodes 1 - 4 of the Main Story can be unlocked with video offers. Please confirm whether or not the story you want to unlock meets this requirement. Additionally, please note that chapters from Episode 5 of the Main Story onward are unlocked based on user rank and gained Rank EXP.
I can't view the video offers.
Issues with Applovin video offers may occur when Applovin experiences a lack of available ads for their video offers; when there are not enough available ads for the video offers, the servers that process ads for video offers may be subject to a high load, thus causing errors.
If users are unable to view the video offers, we ask that they wait a few hours before attempting to view the offers again. We apologize for any inconvenience caused by this issue.
*We ask that users view the video offers via a strong and stable internet connection.
Friends
I can't send flowers to friends.
You can only send 1 flower per Friend each day. The day resets at 12 AM Pacific Time.
My Friend request was canceled even though it wasn't rejected.
All users can have up to 99 Friends awaiting approval.
If the limit is exceeded, requests will be automatically deleted starting from the oldest recieved.
My Friend request was canceled even though it wasn't rejected.
All users can have up to 99 Friends awaiting approval.
If the limit is exceeded, requests will be automatically deleted starting from the oldest recieved.
I want to approve a friend, but an error occurs.
If you or the user making the Friend request has a full Friends List, neither of you will be able to approve each other.
In addition, you can not approve a request if the user who sent it has canceled it.
Can I cancel my Friend Request?
You can cancel your Friend Request by going to the Sent tab on the Friends page and tapping Cancel.
I received a flower but didn't get Friend Points.
You will get Friend Points sent by Friends who have sent you flowers at 12 AM Pacific Time each day.
If you are the one sending the flower, you will get the Friend Points immediately.
Is there a limit on friends?
Your Friend limit increases with each rank. The maximum is 99.
I tried to send a flower but got an error.
If you are removed from someone's Friend list, you will no longer be able to send them flowers.
If someone removes you from their Friend list, your Friend list will be updated to reflect that.
Events
My Kame Buns/Kame Boxes are disappearing/I don't have the correct amount of items
Users can check their number of owned Kame Buns, Kame Boxes, and other recovery items by going to Menu > Inventory > Supplies.
In addition, when recovering SP, a small number is displayed in the bottom right corner of the item image. This number represents how many of that item you currently own.
* When using multiple Kame Buns at once, your SP will be recovered based on how many Kame Buns are used. This is displayed as [x1], [x2], [x3], etc. (Example: Select 'x1' to recover 1 SP, 'x2' to recover 2 SP, etc.)
Note that the number that appears with the 'x' does not represent how many of that item you own, so please be careful.
Kame Buns and Kame Boxes can also be awarded to players as Event Prizes, which are sent to your Present Box. In order to use these items, players need to claim these items in their present box.
*Please note that the Present Box can hold up to 500 items. If the total number of items in your Present Box exceeds 500, the oldest items will be deleted first, so please be careful.
The Limited Kame Buns and Limited Kame Boxes obtained during the Event can be used until the end of the Event period. Once the Event period ends, they will disappear, so be sure to use them before they expire.
Please be assured that during the Event period, unused Kame Buns and Kame Boxes are not deleted.