Up to 5 free Chapter Tickets will be restored at 5 am PST every day. Only the amount of free Chapter Tickets used before 5 am PST will be restored.
Why doesn't my closet space increase?
After claiming Closet Storage from your Present Box, please go to Menu then Items Held. Choose how many Closet Storage you would like to use then tap the Use button to increase your closet space.
Why did I not receive the next day's Login Bonus?
The Login Bonus for that day is available for 24 hours from 12 am PST. Log in once a day after 12 am PST to get your daily Login Bonus.
Why did I not receive a bonus after completing the requirements for a newbie mission?
The bonuses are not automatically sent out after completing a mission. After fulfilling the requirements for a mission, please tap that panel on the newbie mission page and the bonus will be sent to your Present Box.
When can I receive the bonus for the mission login tomorrow?
After logging in the following day after 12 am PST, please tap the login tomorrow panel on your Missions page for your bonus to be delivered to your Present Box.
Why am I not receiving double the items during Lucky Time?
The Lucky Time Schedule is displayed in your local time according to your device settings. Please check to make sure which type of Lucky Time is happening.
When will a new character route be released?
Please check the news and our social media pages for updates about new character releases.
Can I play the tutorial againH
You cannot play the tutorial again, but you can re-read the Prologue story by going to Memories ¨ Collection ¨ Saved Stories.
What should I do if the app suddenly stops workingH
* Please try the following:
1. Close out of all other apps.
2. Clear the cache.
3. Restart your device.
4. Restart the app.
* If you try the above and the problem is not solved, please make an inquiry with the details of the error.
In what time zone are game notifications postedH
The time displayed for all game notificiations is in PST by default.
Can I change my nicknameH
You may change your nickname by tapping the Menu button ¨ Profile ¨ Edit Name.
Can I search for my friend just by her in-game nicknameH
Unfortunately, you may not add friends just by their nicknames.
You must have their Friend Code or Player ID to specifically add them.
Transferring data from previous device
I opened the app and all of my game data disappeared. What can I doH
Please fill out an inquiry form under the subject, gTransferring data from previous deviceh.
I linked my Google/Facebook account, but I'm having trouble transferring data to my new device.
Follow the steps below to recover your account.
1. On your new device on the main screen, under the Tap to Start text, select Link Account, then select Link Google/Facebook.
2. Tap Confirm, and log in to the Google/Facebook account that you linked your game to. (Your previous data will NOT be overwritten.)
3. There should be a popup saying linked account found. Tap Link Account, and after the game restarts, you should be able to continue your saved game as usual.
Please note that you can only link one game account per Google/Facebook account. If you attempt to link more than one game account to the same Google/Facebook account, your current game will be overwritten by the game account already linked to Google/Facebook.
Purchased Magic Crystals not appearing
I purchased Magic Crystals but they are not showing up.
Please fill out an inquiry form under the subject, gPurchased Magic Crystals not appearing.h
Why is my paid content not showing up during the middle of an eventH
During events game access is increased and may lead to errors in Magic Crystal purchases.
The beginning of events and during the end/beginning of the month are especially traffic-heavy times. Please try and avoid these times.
We are sorry for any inconvenience caused because of this.
Voiced Data is not playing properly
Why isn't the voiced data playing correctlyH
Please try the following to solve this issue:
@ Restart the app, and adjust your Media Volume by pressing the button on the side of your device.
A Change the Sound Settings in the game.
You may be able to restore Voices/Sound to your game by adjusting your in-game settings.
1. Access the Menu.
2. Go to Settings/Help.
3. Tap the Settings button.
4. Switch Sound Effects and Music to hOFFh.
5. Switch Voices to hONh.
B If the voiced data still doesn't play after trying the above, you can also try re-downloading the data itself.
ETap the Settings Button while in the middle of the story, switch Voice Settings to ON, OFF, and ON again.
EYou can also re-download voiced data from the Top page of the game by tapping Download Data Again.
C Improve your Connectivity
Depending on your reception, the app may not be able to download the Voiced Data correctly.
1. Move to a place with better reception or switch to Wi-Fi.
If you still cannot hear Voiced Data even after trying the above, please contact us by selecting hVoiced data is not playing properlyh on this form.
Miscellaneous in game error
When do 5 free Chapter Tickets get restored?
Up to 5 free Chapter Tickets will be restored at 5 am PST every day. Only the amount of free Chapter Tickets used before 5 am PST will be restored.
Why did I not receive the next day's Login Bonus?
The Login Bonus for that day is available for 24 hours from 12 am PST. Log in once a day after 12 am PST to get your daily Login Bonus.
Why did I not receive a bonus after completing the requirements for a newbie mission?
The bonuses are not automatically sent out after completing a mission. After fulfilling the requirements for a mission, please tap that panel on the newbie mission page and the bonus will be sent to your Present Box.
When can I receive the bonus for the mission login tomorrow?
After logging in the following day after 12 am PST, please tap the login tomorrow panel on your Missions page for your bonus to be delivered to your Present Box.
What should I do if the app suddenly stops workingH
* Please try the following:
1. Close out of all other apps.
2. Clear the cache.
3. Restart your device.
4. Restart the app.
* If you try the above and the problem is not solved, please make an inquiry with the details of the error.
Why is the download taking a long time? / Why do I get a server error when trying to download the game?
Please note that the initial download may take a while to finish. If you get a pop-up saying there's a server error, close the app and open it again and it will start where it left off. You may have to do this several times until the download is over.