Please fill out an inquiry form under the subject, Points purchased are not appearing.
When I purchased points I received an error or was told they were withheld.
If you are receiving an error message or a message saying the points were withheld there may be a limitation put on your account with Amazon or the company handling your payments.
If you are charging for this purchase through your carrier, there may be monthly limitations on your bill. Please check with your carrier.
There is also the possibility of heavy traffic affecting purchases. Please try again at a different time.
If you find that this error keeps occurring regardless, please contact Amazon or the company that handles your payments.
Checking paid content status in the middle of an event.
During events game access is increased and may lead to errors in point purchases.
The beginning of events and during the end/beginning of the month are especially traffic-heavy times. Please try and avoid these times.
We are sorry for any inconvenience caused because of this.
Error during a campaign/event
The app is not working.
Please troubleshoot by trying the following:
-Select Midnight Cinderella: Ik?men Royal Romances from your applications.
-Please delete the app data.
*If there is no option to delete app data or nothing occurred, please select delete cache data.
If you try the above and it does not improve, please make an inquiry with the details of the error.
★In the tutorial, I can't finish changing my clothes!
Depending on your device, the button's position may be hidden; scroll down underneath the avatar option and press the pink Apply button, then the OK button to finish.
I can't send any more friend requests, but I don't have 50 friends!
Friend requests you've sent and received count towards the 50 friend limit. Please cancel some friend requests and try again.
Miscellaneous in game error
The app is not working.
Please troubleshoot by trying the following:
-Select Midnight Cinderella: Ik?men Royal Romances from your applications.
-Please delete the app data.
*If there is no option to delete app data or nothing occurred, please select delete cache data.
If you try the above and it does not improve, please make an inquiry with the details of the error.
★In the tutorial, I can't finish changing my clothes!
Depending on your device, the button's position may be hidden; scroll down underneath the avatar option and press the pink Apply button, then the OK button to finish.
I can't send any more friend requests, but I don't have 50 friends!
Friend requests you've sent and received count towards the 50 friend limit. Please cancel some friend requests and try again.
Transferring data from previous device
Can I transfer my data to an Android or Apple device?
It is possible to transfer data between platforms, but you cannot do it via the in-app Data Transfer screen. Please submit an inquiry and we will be glad to help you transfer your data.
Can I transfer my data between Amazon devices?
Data can be transferred by doing the following:
1. On the top screen click: Data Transfer Information. You will receive a transfer ID and password.
2. Please open the game on your new device and select the option to play with transfer data. Input your ID and password.
If you could not transfer your data, you may make an inquiry with the subject Transferring data from previous device. Please fill in the inquiry form.
*If we cannot locate your data we will be unable to transfer it for you.
Device was changed
Can I transfer my data to an Android or Apple device?
It is possible to transfer data between platforms, but you cannot do it via the in-app Data Transfer screen. Please submit an inquiry and we will be glad to help you transfer your data.
Can I transfer my data between Amazon devices?
Data can be transferred by doing the following:
1. On the top screen click: Data Transfer Information. You will receive a transfer ID and password.
2. Please open the game on your new device and select the option to play with transfer data. Input your ID and password.
If you could not transfer your data, you may make an inquiry with the subject Transferring data from previous device. Please fill in the inquiry form.
*If we cannot locate your data we will be unable to transfer it for you.
Other
★In the tutorial, I can't finish changing my clothes!
Depending on your device, the button's position may be hidden; scroll down underneath the avatar option and press the pink Apply button, then the OK button to finish.