Privacy Policy


CYBIRD Co., Ltd. ("We") believes that protecting personal information is a social responsibility of Internet business operators. We will properly handle our customers’ ("You") personal information pursuant to our Privacy Policy and Compliance Program for the Protection of Personal Information.

We have been granted a Privacy Mark license by JIPDEC for our initiatives to protect personal information. [License No. 11820255]

In order to ensure that you feel secure and comfortable using our Internet services ("Services"), we will operate and manage our Internet services in accordance with our Internet Services Privacy Policy, as stated below.


This Privacy Policy applies when you provide your personal information through the Services that we operate and manage. However, if any different terms are noted when you provide your personal information, then those terms will take precedence over this Privacy Policy.

If you do not wish to provide your personal information, then you can refuse at your own discretion. In this case, you may not be able to use the Services.

Definition of personal information

As used in this Privacy Policy, the term "personal information" refers to information provided by you through the Services that can be used to determine your identity or is unique to you, such as your name, address, telephone number, email address, and month and year of birth.

Purpose of use of personal information

We will use personal information obtained from you for the following purposes, relying on your acceptance of this Privacy Policy.

Our provision of the Services and your use of the Services

(1) Age verification for purposes of protecting minors

(2) Registration of information about you, and identification of you

(3) Customer support, and responses to inquiries

(4) Applications for free goods and other campaigns

(5) Shipment of products you have purchased or free goods you have won

(6) Provision of information about the Services, such as push notifications and email newsletters

(7) Payment of Services fees

Improvement of the Services

(1) Improvement of the Services, products, etc. and development of new services and products

(2) Customization of contents and advertisements presented to you while you are using the Services, according to your registered information, use records, and other criteria

(3) Research and questionnaire surveys on the Services to know, for example, how much you are satisfied with the services, products, etc. you have ordered

(4) Understanding of the advertising distribution status, measurement of the effect of advertising, and presentation of behavioral targeting advertising

Please note that the analysis results that we will provide to third parties do not include information from which your identity can be determined.

Provision of information to our alliance partners

Outsourcing the handling of personal information to our collaborators, alliance partners, and outsourcing contractors, all of which have signed confidentiality agreements with us about the handling of personal information, to the extent necessary for achieving the purposes of use presented to you

Provision of information relevant to our services other than the Services

(1) Announcement of other services we will provide

(2) Requests for your cooperation in our questionnaire surveys and invitations to events and seminars, and reporting of the results of those surveys and the like

Provision of information relevant to other companies' services

Sending of information about us, questionnaires, or third-party advertisements or similar material that you may find useful

Other purposes of use

For individual services, we may use your personal information for purposes not stated above. In such case, we will obtain your consent in advance.

Acquisition of personal information

The personal information we will obtain from you is as follows.

Information directly obtained from you (or provided by you)

The information you will provide when using the Services will be obtained by us. This includes all information about yourself that you will directly provide in connection with the Services, such as your name, user name or nickname, email address, password and other pertinent information for your account, and feedback and inquiries.

Terminal information (automatically obtained)

When you use the Services on your stationary or portable terminal, we will obtain the terminal identifier, the portable terminal identifier and the IP address. We will also obtain all other information you elect to provide, such as the name, terminal type, telephone number, country, user name or email address you have associated with your terminal.

Geolocation information (automatically obtained)

If you agree to provide geolocation information when using the Services on your stationary or portable terminal, we will obtain information about your current location.

Payment information (automatically obtained)

If you purchase virtual currencies or other gifts within the Services or purchase a license to use virtual items directly from us, we will obtain the necessary information for payment processing, such as your address and email address. If your purchases are processed through third-party payment services (including, but not limited to, those provided by Apple Inc. and Google Inc.), we may obtain the billing and payment information you provide to the payment services company.

Information about customer support (automatically obtained)

If you receive support from our customer support team, your contact information (including, but not limited to, your name and email address) provided by you, information about your service-related activities, and your user ID number may be obtained and retained by us. We may also retain records of your communications with our support team and information contained in such communications.

Communication information (automatically obtained)

If you communicate with any other user of the Services or participate in certain information sharing activities in connection with the Services, then we may record and retain archives of information about such communications.

Information about your third-party service accounts (automatically obtained)

If you link any of your third-party services to the Services, we will obtain information about your third-party service account, such as your login identity.

Cookies (automatically obtained)

We may use cookies (including similar technologies) when you are using the Services through a web browser. Cookies are small data files downloaded to your information terminal that are used to ensure the safe and smooth operation of the features of the Services and for us to obtain information about your desired settings. Web browsers can be configured to disable cookies. But, please note that if cookies are disabled, some of the features of the Services may not work normally.

Disclosure of personal information

Personal information provided by you will not be disclosed to third parties without your consent, except when

(1) the information is processed into statistical data form from which your identity cannot be determined;

(2) the provision of the information is required by laws, regulations, or the like;

(3) such disclosure is necessary for protecting a person's life, body, or property, and your consent is difficult to obtain;

(4) such disclosure is especially necessary for improving public health or promoting the healthy development of children, and your consent is difficult to obtain; or

(5) we are required to cooperate with a national government agency or local government, or its assignee in the execution of statutory affairs, and obtaining your consent would be detrimental to the execution of such affairs.

Security of personal information

Personal information being provided by you will be secured and protected against unauthorized access by third parties, using encryption with SSL (Secure Sockets Layer) or other similar security techniques. Once provided, your personal information will be placed under strict control to protect against loss, destruction, alteration, leak, and other such risks.

Transfer of information to third parties

In order to achieve the purposes of use, we may transfer to handle personal information about our customers located in the EU and EEA regions to countries outside these regions. Some countries outside the EU and EEA regions may not recognize the same data protection rights as those stipulated by the GDPR (General Data Protection Regulation); however, we will procure sufficient protection for the personal information by concluding standard contracts based on the GDPR, or otherwise.

Inquiry, correction, and deletion of personal information

If you wish to inquire about, correct, or delete personal information you have provided, then please use the personal information inquiry/correction/deletion features available, or contact the support center described in Section 14 (Contact information). The requested disclosure, correction, or deletion or the like will be effected within a reasonable period of time after we have confirmed that the request was made by you and not someone else.

Handling of personal information after the expiry of the use period

We will retain your personal information as long as required in order to provide you with our Services; however, we will delete it promptly and completely after it becomes unnecessary. We will not retain such personal information in any form, such as backup copies.

Protection of information about customers under 16 years of age

We will also use utmost care to protect information about customers under 16 years of age. We request that personal information about customers under 16 years of age not be provided without their guardians' consent.

Protection of personal information in linked sites

We will not be responsible for the handling of personal information on websites of third-party business operators or individuals linked to our Services.

Compliance with relevant laws and ordinances and other rules

We will comply with laws and regulations and other rules relevant to the protection of personal information.

Revision of this Privacy Policy

We may revise this Privacy Policy in response to revisions of laws or regulations or the like as they happen.

Contact information

You may submit legally permitted inquiries about your personal information to the following contact center.

Mansard Daikanyama, 10-1, Sarugakucho, Shibuya-ku, Tokyo
CYBIRD Co., Ltd. 
Personal Information Help Desk, CYBIRD Support Center
■Inquiries about personal information Inquiries


September 7, 2018

CYBIRD Co., Ltd.